PMDG Issues Statement Regarding Ecommerce Transition

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Robert Randazzo of PMDG has issued a statement regarding the upcoming transition to the new eCommerce system. The post addresses various (temporary) implications and further outlines future expectations. Please see below.

Captains,

At approximately 0500Z/31JUL we will bring down our existing shopping cart for the better part of five days in order to complete the process of moving all of our customer, order data and process history over to the new eCommerce solution that will power PMDG long into the next two decades of our history.

This process started a year ago when we selected the new system (after a six month research process) and hired a data migration specialist who has been working behind the scenes to map out, plan and execute the process of moving. It is a *very* complex process that has been soaking up an inordinate amount of management time at PMDG of late, and we are quite happy to finally have the finish line in sight so that we can return to putting full attention on product development.

WHAT TO EXPECT DURING THE OUTAGE:

So the next 7-10 days might be a bit bumpy and I want to apologize for that in advance. This transition will have no impact on the vast majority of PMDG customers, but in keeping with communicating clear, I wanted to be sure you know the following items:
Planned down-time for PMDG eCommerce will be 0500Z/31JUL – 1700/05AUG. During that period, the following services will be affected:

  • PMDG eCommerce will not be available for new product purchases.
  • PMDG eCommerce not be available for customer account access
  • Downloads will not be available for any PMDG products.
  • Retrieving license keys from your user account will not be possible.
  • Some information/services from pmdg.com and precisionmanuals.com

In summary, if you need something from your user account such as a download, license key or other bit of information, you will not have access to that information until we bring the new system live on/around 05AUG.

The following processes will be unaffected: EVERYTHING ELSE. (Activation, Livery installation, Technical Support, Forum Operations, etc.)

During this operation, we are beginning to switch more of our operations over to the pmdg.com domain so there might be occasional outages as the new domains propagate out but we are retaining access via the long-standing precisionmanuals.com domains so in theory it shouldn’t cause any outages…

WHAT TO EXPECT AFTER THE OUTAGE:

When we bring the new system on-line, you will find your purchase history, download links and license keys waiting for you just like they always have. The layout of things will have changed, but most of you are smart enough to follow the cues to get to what you need.

The first time you sign in, you will be forced to create a new password. This is pretty standard stuff when a company moves data to a new system and it will enhance your account security moving forward.

Moving forward there will be two-factor authentication for you to access your user account, which is pretty standard stuff nowadays in online commerce. We are also implementing two factor authentication on the download side but the whole process is quick and easy to work with.

We expect some users will require a bit of assistance with outdated email addresses and the like and for that we point you to our technical support team. They will be able to assist you through the account verification without too much hassle.

THINGS NOT TO WORRY ABOUT:

PMDG has never stored credit card data, so you needn’t worry about anything related to that.
A tremendous amount of time and energy is being invested to ensure that your orders/licenses and accounts are preserved and moved over to the new system. You won’t lose anything in the process.

LOOKING DOWN-RANGE:

This has been an incredibly expensive process both in terms of time and money. The reason we have elected to accomplish this change at this specific moment in history is that our existing solution has failed to keep up with many of the technology changes expected of eCommerce solutions. The really exciting news to PMDG is that our eCommerce system will now be entirely cloud-based, which means that it will be far more resilient during major product release cycles, thus hopefully ending the inevitable couple of hours of server hiccups that always seemed to plague major product releases.

TL;DR Quick Summary: You will not be able to access your PMDG account, make new purchases, download existing purchases or look up license keys between 31JUL19-05AUG19. After 05AUG19 you will need to create a new password to access your account and it’s associated data, and then your PMDG life will return to normal.

I’ll be back later in the week with some product news!

To original post is available via the PMDG forums. For more information about PMDG, visit the developers website.

Image // PMDG Simulations

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